By ACE Restoration Pros Inc. | Serving Huntersville, Mooresville & Charlotte, NC
If you're searching for a roofing contractor in Huntersville or the Lake Norman area, you've probably already noticed there's no shortage of options. But not all roofers are created equal - and choosing the wrong one can cost you far more than the repair itself.
Here's what to actually look for when hiring a roofing contractor in the Charlotte area.
1. They're Local and Have a Permanent Address
This might sound obvious, but it matters more than almost anything else on this list. After any significant storm in the Charlotte area, out-of-town contractors - often called "storm chasers" - flood the region with door-to-door offers and promises of quick, cheap work.
The problem: they're here for the insurance money, not for your home. Once they collect payment and move on to the next storm, you're left with no one to call if something goes wrong.
What to look for: A physical business address, a local phone number, and verifiable history in the community. Search the company name along with the city - a legitimate local contractor will have a presence. ACE Restoration Pros is based in Charlotte, has served the Lake Norman area for over 10 years, and isn't going anywhere.
2. They're Licensed and Insured
In North Carolina, roofing contractors are required to be licensed for projects over a certain cost threshold. More importantly, any contractor working on your home should carry:
- General liability insurance - protects your property if something gets damaged during the job
- Workers' compensation insurance - protects you if a worker is injured on your property
What to look for: Don't just take their word for it - ask for proof of insurance and verify the license number with the NC Licensing Board for General Contractors. A reputable contractor will provide this without hesitation.
3. They Have Real, Verifiable Reviews
Online reviews are one of the most reliable ways to vet a contractor - but you have to know what to look for.
Green flags:
- Consistent 4-5 star reviews across multiple platforms (Google, BBB, Facebook)
- Reviews that mention specific details about the project, the crew, and the experience
- Owner responses to both positive and negative reviews
Red flags:
- A sudden burst of 5-star reviews with no detail ("great job!")
- No reviews at all - or only reviews on one platform
- Unresolved BBB complaints
ACE Restoration Pros is BBB accredited and has built its reputation through word-of-mouth in the Huntersville and Mooresville communities.
4. They Offer a Free, Thorough Inspection
A trustworthy roofing contractor will get on your roof, take photos, and show you exactly what they find - before asking for anything. If a contractor quotes you a replacement from the ground or pushes you to sign something before completing an inspection, walk away.
- A thorough inspection should include:
- A full assessment of shingle condition across the entire roof
- Inspection of flashing around chimneys, vents, and skylights
- Evaluation of gutters, fascia, and soffit
- Documentation with photos you can keep
At ACE Restoration Pros, our free inspections come with no sales pressure and no obligation. We tell you what we find, answer your questions, and let you decide.
5. They Have Experience with Insurance Claims
If your roof was damaged in a storm, the ability to navigate the insurance claims process is just as important as the ability to install shingles. A contractor who has never worked with insurance adjusters can leave thousands of dollars of coverage on the table.
What to look for: Ask directly - "Do you work with insurance companies? Will you meet with our adjuster?" A contractor with real experience will say yes without hesitation.
ACE Restoration Pros works with all major insurance carriers. We document the damage, assist with the claim, and meet with your adjuster on-site to make sure nothing gets missed. Most of our customers pay only their deductible.
6. They Use Quality Materials and Offer Real Warranties
The shingles going on your roof matter - and so does who installs them. Not every contractor is certified to install every product, and not every certification is the same.
What to look for: Ask what shingle brands they use and whether they're a certified or preferred installer. Manufacturer-authorized installers are held to higher installation standards - and can offer extended warranties that other contractors can't.
ACE Restoration Pros is a Mastery Level Preferred Installer of Owens Corning shingles - which means we can offer double the standard workmanship warranty. That's a significant advantage most contractors in the area simply can't match.
7. They Communicate Clearly and Respect Your Time
This one sounds simple, but it separates the good contractors from the great ones. A professional roofing company will:
- Show up when they say they will
- Return calls and texts promptly
- Explain the process in plain language without talking down to you
- Keep you updated throughout the project
If a contractor is hard to reach before you've signed anything, imagine what it'll be like after.
Questions to Ask Any Roofing Contractor Before Hiring
- Are you licensed and insured in North Carolina?
- Can I see proof of insurance?
- How long have you been in business in this area?
- Do you work with homeowners insurance claims?
- What shingle brands do you use, and are you a certified installer?
- What warranties do you offer on materials and workmanship?
- Can you provide references from recent jobs in this area?
A contractor who can't answer these questions confidently is not the right choice.
Why ACE Restoration Pros
ACE Restoration Pros has been serving homeowners in Huntersville, Mooresville, Charlotte, Cornelius, and Davidson for over 10 years. We're local, licensed, BBB accredited, and a Mastery Level Preferred Installer of Owens Corning shingles.
We don't do high-pressure sales. We show up, do the inspection, tell you what we find, and let you decide. If there's a claim to be filed, we handle the hard parts so you don't have to.
Call (704) 794-7973 for a free, no-obligation roof inspection.
Contact Us Online
ACE Restoration Pros Inc. | 8833 Arbor Creek Dr, Charlotte, NC 28269 | (704) 794-7973
Serving Huntersville, Mooresville, Charlotte, Cornelius, Davidson & the Lake Norman area
